Rent payments are made through your tenant portal. Log in to your portal to view your balance, make a payment, and manage your payment settings.

Your lease and other important documents are available through your tenant portal. If you can't find something you're looking for, contact us and we'll be happy to help.

Please submit maintenance requests through your tenant portal whenever possible. Include a description of the issue and photos or videos when helpful. The more information you provide, the faster we can determine what needs to be done.

For a true maintenance emergency that could cause immediate damage to the property or create a safety issue, contact us immediately using the emergency contact information provided to you.

For non-emergency issues, please submit a maintenance request through your tenant portal.

Examples may include a major water leak, loss of heat during extremely cold weather, a serious electrical hazard, or another issue that presents an immediate risk to the property or your safety.

If you're unsure whether something is an emergency, contact us.

Please contact us before making alterations, painting, installing fixtures, or making other changes to the property. All changes require prior approval.

Contact us using the contact information provided to you. Lockout assistance may be subject to a fee depending on the circumstances and time of day.

If your lease allows pets, you may be able to add a pet with our approval. Please contact us before bringing a new pet into the property so we can review the request and provide you with the next steps.

All tenants listed on the lease must provide written consent before a new pet can be added. Additional pet rent and/or fees may apply.

Any new occupant must be approved before moving into the property. Contact us before making arrangements for someone to move in.

Subleasing or transferring your lease requires prior approval from Bison Run Rentals. Please contact us before making any arrangements with a potential subtenant.

You can find our Sublet Agreement under the Documents tab. All tenants listed on the lease must provide their approval before a sublet can be approved.

A $300 sublease fee must also be paid before the sublease is finalized.

Contact us as soon as possible. Your lease outlines the requirements and potential costs associated with an early move-out, and we'll work with you to explain your options. 

Your move-out instructions will outline the cleaning, repairs, key return, and other requirements for moving out. Please follow these instructions carefully to help ensure a smooth move-out and security deposit process.

Move-out instructions are typically emailed approximately 90 days before your lease ends, giving you plenty of time to prepare.

Security deposits are processed after move-out according to the terms of your lease and applicable North Dakota law. If deductions are necessary, you'll receive an itemized statement. Deposits are mailed out within 30 days of the lease ending. 

Contact us directly or send us a message through your tenant portal. We're happy to help clarify your account or answer questions about your lease.